• Frequently asked questions · updated 2026
The questions we hear most.
Everything we get asked, in one place — warranty, turnaround, no-fix-no-fee, what parts we use, how the free collection works, payment terms. If your question isn’t answered here, drop us a line; we’ll add it.
Google
5.0/5
Only 5-star reviews
★ Est. 2004
22+
Years on Tavistock Place
✓ No fix, no fee
14,000+
Repairs completed
★ Specialist
99%
Liquid-damage recovery rate
Repair process.
Q.01 What does “no fix, no fee” actually mean? +
You pay £0 if we can't repair your device. No diagnostic fee, no inspection fee, no return-shipping fee. If you accept our quote and we can't finish the job, you owe nothing. We've honoured this on 14,000+ repairs since 2004.
Q.02 How does the free DPD collection work? +
Book online, print a prepaid label (or we send one by post), DPD picks up from any UK address next working day. We diagnose within 24 hours and send a fixed-price quote by WhatsApp or email. Approve it — or don't — and we ship back, also free.
Q.03 Why does your 12-month warranty matter? +
Because we source panels and parts directly and stock 800+ at a time, we can afford to stand behind every repair for a full year. Coverage includes every mode of failure we've historically seen: backlight, digitiser, pressure marks, delamination, BMS, charging IC.
Q.04 Do you use genuine parts? +
Where possible, yes. For Apple and premium-brand screens we use OEM or OEM-equivalent panels from the same Foxconn/LG lines. For batteries we use manufacturer-spec cells. We'll always tell you on the quote what grade the part is, and the price reflects it.
Q.05 Can you fix water damage on a MacBook that won't turn on? +
Usually. Liquid damage is a board-level job — we strip the machine to components, ultrasonic-clean in an industrial bath, inspect under microscope, and replace any corroded ICs. Success rate runs about 99% if the device has been powered down within 6 hours of the spill.
Q.06 Is the 30% student discount on everything? +
Yes — labour and parts. Valid NUS, TOTUM, or university email. Stackable with our price-match guarantee. Average student save is £62.
Pricing & payment.
Q.01 Do I need to back up my data before bringing it in? +
Ideally yes, but we mirror drives before any invasive work whenever they're readable. If your drive is dead and you need the data, we have a separate data-recovery lab with clean-room facilities.
Q.02 What if I just want a diagnosis? +
Diagnostics are free, in-shop or by post. You get a written quote within 24 hours. You owe nothing to walk away. Most customers approve the quote on the spot.
Still got a question?
WhatsApp us a photo of the laptop and a description of the issue — we’ll come back with an answer (and a quote, if you want one) within an hour during opening hours, next morning otherwise.
• Ready when you are