FAQs
Repairing
1. Do you repair laptop and desktop PC’s?
Yes indeed! We repair all makes and models of laptop and PC.
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2. Do you only repair laptop computers?
Not at all, we repair all types of computer, from desktop PC to laptops and Apple Mac computers. For more information call 0800 44 88 325 (24/7).
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3. Can you repair my Apple Mac?
We are the UK’s No. 1 expert company in repairing Apple Mac. We fix all types of Apple computers, including MacBook Pro, MacBook and Imac.
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4. Do you provide network support too?
That’s one of our main specialties. We provide network installation and support services for both home and business users.
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5. Can you replace broken laptop screen?
We can supply and fit screens for all brands of laptop, if you have already sourced a replacement screen we can also fit it for you. For more information visit our Screen Replacement section.
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6. Can missing or sticky keyboard keys be replaced?
Often we are able to replace single keys on your keyboard; alternatively we can replace the entire laptop keyboard.
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7. Can you repair power supplies and laptop power jacks on-site?
We can carry out power socket, laptop power jack, & power supply repairs both on-site and in-store within a short time. If your laptop’s power jack (socket) is loose or broken, we offer a free collection and return service throughout London and all power jack/supply work is guaranteed for 1 year.
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8. Windows cannot boot or crashes on startup or shuts down without notice. What should I do?
First step is to back up your data and then reinstalling your computer operating systems. We undertake both tasks at Laptop Repair Specialists.
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9. Can you upgrade my computers memory (RAM) onsite?
Yes, please let us know the manufacturer of your PC or laptop, and its model number when you call.
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10. Can you set up my wireless network and configure my laptop to connect to it?
Yes, we can assist you with all aspects of network installation and configuration, please call 0800 44 88 325 to discuss your requirements.
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11. I have purchased a new machine and I need to transfer all my data from previous machine to the new one. Can you help?
Sure we can transfer your data, including your music collection, photos & documents. You must keep in mind that the time it will take varies dependant on exactly how much data needs to be transferred. We can carry out data transfer in-store, on-site, or at your home.
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12. How long will it take for your engineers to get to me?
We aim to get an engineer to your door within 2 hours after your booking submission.
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13. Are engineers available outside normal office hours or at the weekend?
Our engineers are available 24 hours a day and 7 days a week!
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14. Will you back up my data before beginning the repair?
Always. The safety of your data is our number one concern at all time.
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15. What will happen to the data backup once my computer is repaired?
The backup will normally be deleted, but at your request we can also store your data on our secure server, we will never keep your data without prior consent.
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16. Will it take long to fix my power supply or laptop power jack?
We can normally fix this type of fault immediately, but subject to the availability of spares we may require 1-2 working days.
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Pricing
1. Can you quote me a fixed price for laptop repair?
Always! And if you are happy with it we can repair your laptop. You can have your quote by calling us at 888888888. We can provide a fixed cost for replacement parts and fitting, but where the job requires diagnostic work to determine the nature of the fault we are only able to provide a quotation after an initial free inspection.
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2. Is there a charge for site or home visits, collections and delivery services?
Absolutely not, all home visits, collections and deliveries are provided free of charge across London.
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3. Is there a call out fee?
We do not charge any call out fees.
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4. Is there a charge if you cannot repair my computer?
If we cannot fix it, you don’t pay.
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5. Is there a charge if my computer is not worth repairing?
We will not charge you for anything unless you want us to carry out a repair or installation, all home visits, collections, deliveries, & examinations are 100% obligation and cost free.
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6. Can missing or sticky keyboard keys be replaced?
Often we are able to replace single keys on your keyboard; alternatively we can replace the entire laptop keyboard.
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7. Will you offer to buy my laptop if it is beyond repair?
We will buy most broken laptops for cash.
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8. How soon after the repair is complete do I have to pay?
Once the repair is complete, you can make payment and collect your machine, or arrange for us to deliver it back to you. Payment MUST be made within three months of us completing the repair. Your machine will not be returned until payment is made in full.
If you do not make payment within three months of us completing the repair, we reserve the right to sell your machine, or recycle its components to cover our costs.