Refund & Returns Policy

This policy sets out when and how we refund. It sits alongside your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 and does not reduce them, and it forms part of our Terms & Conditions.

Repairs — no fix, no fee

Every repair starts with a free written diagnostic and a fixed-price quote. If you decline the quote there is nothing to pay and we return your device free. If we accept a job and cannot complete the agreed repair, you owe nothing for the labour or the diagnostic.

Every paid repair carries a 12-month warranty on the part we replaced and the labour to refit it. If a warranty issue appears, contact us — we cover the return shipping both ways.

Custom PC builds — 14-day returns

Machines built to your specification are made to order, so the statutory 14-day cancellation right for distance sales does not apply to bespoke configurations. However, we voluntarily offer the same 14-day return: tell us within 14 days of delivery, send the machine back complete and in as-new condition, and we refund in full. Every build also carries at least a 12-month return-to-base warranty on parts and labour. Collect-and-return cover (free DPD pickup if anything fails) is available for 12, 24 or 36 months and is included on our prebuilt PCs — the term for each build is shown on its product page.

Refurbished devices — 14-day returns

You may return a refurbished device within 14 days of delivery for a full refund under the Consumer Contracts Regulations 2013, provided it comes back in the condition it was sent. All refurbished devices carry a 12-month return-to-base warranty.

Faulty or not as described

If anything we sold or repaired is faulty, damaged in transit, or not as described, contact us straight away. Within 30 days of delivery you can return the faulty item to us for a full refund — the refund is issued once the item is back with us. After 30 days we repair or replace it under warranty. We cover the carriage on faulty items.

How to return

Email info@laptoprepairspecialists.com or call 0800 211 8284 with your order or booking reference. We will confirm the return address (56 Tavistock Place, London WC1H 9RG) or arrange collection. On change-of-mind returns you cover the return postage; on faulty items we do.

When you get your money

Refunds go back to your original payment method within 14 days of the item reaching us.

Last updated: 24 July 2026.