Why this guide exists.
If your laptop won’t turn on, the screen’s cracked, the battery’s dead or it took a glass of wine to the keyboard, the internet will tell you forty different things to try. Most of it is wrong, or worse, designed to sell you a £40 toolkit you’ll use once. We wrote this so anyone in London can read one page and know what the actual repair involves, how long it takes, and roughly what it costs — before they decide whether to bring it in to us, send it off to Apple, or attempt a fix at home.
We’ve done 14,000+ repairs since 2004. The patterns are stable: most laptops fail in one of about a dozen ways, and the fix for each one is well-understood. Below, we’ve broken every common repair into four blocks — the symptoms, what we do on the bench, the cost / turnaround, and a "next step" link if you want to book.
A few rules apply to every repair we list:
- Free written diagnostic. We tell you what’s wrong before we quote. If you don’t want to proceed, no charge.
- Fixed-price quote. The number we give you is the number you pay. No creep, no “we found more” surprises — if a second issue turns up underneath the first, we ring you before doing anything.
- No fix, no fee. If we can’t deliver what we quoted, you don’t pay.
- 12-month warranty on parts and labour (except liquid damage / motherboard work, where insurance reality means 90 days and 6 months respectively — we explain why in those sections).
- Your data is never touched. We work on the hardware, not the drive. If we need to remove the drive for testing, we tell you and never image it without written consent.